Shipping policy

Returns, Refunds, and Cancellations

We accept eligible returns within 30 calendar days of delivery.

Return Conditions

Returned items must be:

Unused, clean, undamaged, and complete
In the original packaging when reasonably possible
Accompanied by proof of purchase
Approved before being mailed back

The following items are not eligible for preference-based returns:

Opened or worn sleep masks
Food containers that have held food or beverages
Used lunch bags, ice packs, or gym bags
Habit trackers containing writing or damaged pages
Gift cards, personalized items, or products marked Final Sale
Bundles

All bundle components must be returned together to receive a full bundle refund. If only part of a bundle is returned, the refund may be recalculated using the individual retail prices and the bundle discount may be deducted.

Return Shipping and Fees

Customers are responsible for return shipping when the return is based on a changed mind, accidental purchase, or personal preference.

ShiftWell Goods covers standard return shipping when an item is confirmed to be damaged, defective, incorrect, or missing a component.

No standard restocking fee applies to eligible returns.
Original and expedited shipping charges are nonrefundable.
Deductions may apply for missing parts, used products, damaged products, or incomplete bundles.
Damaged or Incorrect Items

Report damaged, defective, missing, or incorrect items within 7 calendar days of delivery.

Please include:

Order number
Description of the issue
Photos of the product
Photos of the shipping package and label

Keep the product and packaging until the review is complete.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 5 business days for inspection and up to 10 additional business days for the bank or payment provider to post the refund.

Cancellations

Orders may be canceled without a fee while they remain unfulfilled.

Once an order has entered fulfillment or shipped, it cannot be canceled. The customer may request an eligible return after delivery.

A cancellation request is not complete until ShiftWell Goods confirms the cancellation.

Start a Request

To request a return or cancellation, use the customer account option or contact:

Email: asko@oneasko.com

Please include the customer name, order number, item involved, and reason for the request.

Option 2: Extra-Short Storefront Policy
Returns and Cancellations

Eligible unused products may be returned within 30 days of delivery. Products must be clean, undamaged, complete, and in their original packaging when reasonably possible.

Opened sleep masks, used food containers, used bags or ice packs, written-in habit trackers, gift cards, personalized items, and products marked Final Sale are not eligible for preference-based returns.

All bundle components must be returned together for a full bundle refund. Partial bundle refunds may be recalculated using individual product prices.

Customers pay return shipping for changed-mind and preference-based returns. ShiftWell Goods covers standard return shipping for confirmed damaged, defective, incorrect, or incomplete orders. Original and expedited shipping charges are nonrefundable. No standard restocking fee applies, but deductions may be made for missing components, damage, use, or incomplete bundles.

Damaged, defective, missing, or incorrect items must be reported within 7 days of delivery with the order number and photographs.

Orders may be canceled without a fee before fulfillment. Once fulfillment begins or the order ships, the order cannot be canceled and must follow the return process.

Approved refunds are issued to the original payment method after inspection.

To submit a request, contact asko@oneasko.com and include the customer name, order number, item, and reason for the request.